Overview

At MFL Insurance Group, we have built a strong reputation in the insurance market, running both an open market broking business and a number of Professional Indemnity delegated schemes. As our scheme portfolio continued to grow, we wanted a way to get new ideas to market more efficiently while keeping our internal teams focused on underwriting and operations, not technical build which was clearly creeping more in to their roles, taking their focus away from what is important – servicing our clients professionally in an efficient manner. 

The challenge: freeing up our team to focus on the work that matters

We were looking for a partner who could take the lead on scheme build and execution, allowing us to concentrate on what we do best. As our delegated schemes expanded, so did the amount of internal effort required to turn underwriting intent into a fully functioning digital journey.

That’s where Recorder came in.

Why we partnered with Recorder

Rather than adding more tools for us to manage, Recorder stepped in. Their brief was straightforward:

Turn our scheme designs into live, production‑ready journeys — end‑to‑end — without pulling our underwriters or ops team into the technical detail.

What changed

1. Build and execution moved off our plate

Recorder took responsibility for workflows, rating logic, document sets, renewals, and the full technical delivery process. We stayed focused on underwriting decisions and scheme strategy.

2. A partner that understands PI schemes

Because Recorder already understood the structure and mechanics of PI products, we didn’t have to spend time explaining the basics. That meant clearer communication and quicker progress. 

3. More predictable delivery timelines

With one team owning the build process, schemes moved from concept to live stages on a clear, dependable timeline.

The outcome

• No additional technical burden for MFL
  Our teams remain focused on underwriting and scheme management while Recorder handles system delivery.

• Faster turnaround for new schemes and enhancements
  We have been able to move new ideas forward more quickly and efficiently.

• A strong, professional broker experience
  White‑labelled journeys that look polished, perform well, and support our growth.

“We moved from managing the build ourselves to working with a partner who takes ownership and delivers. Recorder didn’t just provide a system, they delivered outcomes and we are excited to future developments with them..”
— Dan Taylor, Broking & Operations Director, MFL Insurance Group