Overview

Yutree Underwriting is a leading UK-based Chartered underwriting agency and MGA that specialises in providing tailored insurance solutions through its dedicated broker network. As a Cover holder at Lloyd’s as well as with leading composite and specialist insurers Yutree manages several high-profile delegated authority products, including the BIBA-endorsed Media & Entertainment and Liability schemes, which cover hundreds of diverse trades.

The problem: Legacy technology holding back growth and independence

Following a successful management buyout (MBO), Yutree identified that their existing technology needed to evolve to support their "refreshingly traditional" service with modern efficiency. The core underlying problems were:

• Manual Operational Workflows: A significant portion of the underwriting journey including quote requests, referrals, and policy issuance was manually intensive, consuming up to 30-40% of underwriters' time on administrative tasks.

• Disconnected Processes: The lack of flexibility with producing documents and bordereaux meant that it was difficult to maintain a seamless flow of information between internal teams and insurer partners.

• Slow Time-to-Market for New Products: Launching new initiatives, such as their niche Property Owners binder, was often hindered by inflexible legacy systems that could not rapidly adapt to new rating logic or documentation requirements.

• Limited Task Visibility: Without intelligent automation, managing daily workloads and tracking audit trails for complex delegated authority cases was difficult to manage effectively at scale.

Why Yutree Chose Recorder

Yutree selected Recorder to unlock the scalability of their underwriting business while maintaining their commitment to independence and expert human decision-making. The Recorder platform provides:

• End-to-End Underwriting Journey: A modern software suite that integrates everything from initial submission to renewals into a single, cohesive workflow.

• Native Product Rebuilding: Recorder successfully migrated Yutree's complex schemes—including the highly specialised Media & Entertainment product—natively onto the platform, replacing manual spreadsheets without compromising on risk detail.

• Rapid Deployment: The solution was designed to deliver a full replacement of legacy models in under 3 months, ensuring zero disruption to broker service levels.

• Agile Rating Control: The platform empowers Yutree's team to build and maintain their own rating engines and scheme documentation providing the flexibility needed to respond to market changes instantly.

The outcomes

The partnership has delivered a comprehensive digital transformation, streamlining Yutree’s scheme operations and supporting their long-term growth strategy.

• Drastic Efficiency Gains: By automating manual tasks and streamlining workflows, the time taken to underwrite cases has been reduced significantly, allowing the team to focus on high-value client relationships.

• Scalable Growth Without Headcount: Yutree has seen a material increase in their GWP capacity and the ability to launch new binders, such as Property Owners, without requiring additional underwriting headcount.

• Enhanced Broker Experience: Digital interfaces have been improved, making it easier than ever for brokers to obtain quotes, access documents, and interact with producing brokers and capacity providers.

• Audit-Ready Control: The platform provides full visibility and a digital audit trail for all delegated underwriting actions, ensuring robust compliance as a Lloyd’s Coverholder.

“We’re exploring new systems and smarter ways of working so our team can spend more time doing what they do best - advising, supporting, and building relationships. Our brokers will find it easier than ever to trade with Yutree.”

Laura Hancock, Managing Director